Digitron monitors entire IT environment of customers to catch potential problems before they impact customers' key business operations.
Digitron's winning methodology is a result of various self-imposed regulations such as:
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Lowest Response Time & Repair Turn-around Time
Regular proactive technological updates
Periodic analysis and reporting
Immediate action on customers' escalations
Self-imposed penalty clause
A responsible ATTITUDE – TO WORK WITH CUSTOMER AS THEIR IT PARTNER |
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HARDWARE SUPPORT |
Digitron provides a combination of highly responsive support with an ongoing, proactive partnership that helps customers maintain availability, even as their environment changes. Dedicated support team monitors systems and provides the highest levels of support to customers. |
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SOFTWARE SUPPORT |
Digitron provides Software Operational Support for layered products through telephonic assistance as well as on-site visits and covers: |
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Operating System (Windows / Linux)
Office Management suites (Office)
Anti-Virus protection
Industry Standard applications |
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FACILITIES MANAGEMENT SERVICES |
In today's dynamic, complex and volatile business environment, customers are increasingly outsourcing Information Technology resources to help them reduce costs and better focus on their core business. With maximum functionality and capability for managing and enhancing all the components of customers' business system, Digitron offer a unique value proposition to them by deploying engineers at various locations for IT related services on 24 X 7 bases. The roles and responsibilities of these engineers include various aspects of hardware maintenance and software support, view and schedule tasks from the customer's call logging system. These service offerings are driven by customer's need and Service Level Agreement (SLA).
Digitron provides the most comprehensive Facilities Management Service covering the following areas:
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Multi-platform Onsite Support Service
Administration (System/Database)
High Availability
Performance Tuning
Migration Services
Disaster Recovery
Technical Helpdesk
Rollouts
Relocation Services
Desktop Management
Asset Management
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